Known issues

Model Angelo – if your map is not of sufficient quality, there are thousands of segments built by Model Angelo into the map. This large number of segments will cause COSMIC2 to hang.

October 17, 2023

We are experiencing a redirect issue when users try to reach https://cosmic2.sdsc.edu. While we address this issue, you can access the portal directly by typing: https://cosmic2.sdsc.edu:8443/gateway/home.action.

We are experiencing issues where job outputs are not loading the results saying:

Wed Oct 18 11:03:36 PDT 2023 > LOAD_RESULTS : ERROR : COSMIC2-JOB-COLABFOLD-C472540D5427427CB0DD526E55844EE6 : Error retrieving results for COSMIC2-JOB-COLABFOLD-C472540D5427427CB0DD526E55844EE6. Up to 40 automatic retries will be made.

Please email us and we can retrieve the results for you.

September 12, 2023

csparc2star.py – we are experiencing a library dependency issue that we are currently addressing. Tool is nonfunctional.

July 15, 2023

We have paused GPU job submissions while we wait for additional computing credits from ACCESS. We apologize for the inconvenience – the gateway continues to grow exponentially, making managing computing credits challenging.

July 10, 2023

  • We are experiencing login issues due to an issue on the backend of the webserver.

June 1, 2023

  • Job submission issues: Jobs are not submitting due to a high volume of users. We are working on a fix at the moment to address the issue.

May 25, 2023

  • AlphaFold2
    • Plots are not working due to a plotting error. We will resolve this during the week of May 29th.
    • Multimer is generating all models during recycling steps and taking longer than expected
    • Solution: Run jobs with ColabFold
  • Model-Angelo
    • Cannot run with RNA only. There must also be a protein sequence included.
  • cryoDRGN
    • Currently has a GPU-related issue that prevents GPU detection. We are working on this issue.

April 26, 2023

We updated the backend of COSMIC2, which means that the URL cosmic2.sdsc.edu temporarily isn’t working. Instead, you need to use: https://cosmic2.sdsc.edu:8443/gateway

April 7, 2023

Jobs are not submitting to the cluster and remain in ‘queued’ state. We are looking into this.

April 6, 2023

Job submissions resumed.

April 1, 2023

Job submissions paused. We are dealing with an administrative issue with our computing allocation that should be resolved before April 7, 2023.